China's TOP E-Commerce Customer Service Provider

Imagine More, Bridge the Gap

13Yrs
E-commerce Expertise
3000+
In-house CS Agents
43
Leading Brand Partners
Get StartedCase Studies

Trusted by 43 leading brands

HaierHaier
MideaMidea
HuaweiHuawei
SimploveSimplove
361361
AdidasAdidas
Li-NingLi-Ning
JunlebaoJunlebao
MengniuMengniu
Pop MartPop Mart
XiaomiXiaomi
AntaAnta
GreeGree
Three SquirrelsThree Squirrels
BosidengBosideng
HaierHaier
MideaMidea
HuaweiHuawei
SimploveSimplove
361361
AdidasAdidas
Li-NingLi-Ning
JunlebaoJunlebao
MengniuMengniu
Pop MartPop Mart
XiaomiXiaomi
AntaAnta
GreeGree
Three SquirrelsThree Squirrels
BosidengBosideng

13 Years of Infrastructure

0 Yrs

Years in CS Outsourcing

0w+

Clients Served

0%+

Brand Client Share

0

Mainstream Platform Coverage

0+

In-house Agent Team

0%

College Degree or Above

0+

Senior Agents with 3+ Years

0w+

Industry Script Assets

Full-Service Matrix

Integrated solutions covering store CS, platform support, voice service, and design add-ons

Store CS

Covers Taobao, Tmall, JD, Pinduoduo, Douyin, Kuaishou, and other mainstream storefronts for daily customer reception.

Platform Support

Supports websites, platforms, apps, and chat tools for consultation handling, client care, and ticket processing.

Voice Service

Provides outbound calls, invitations, inbound support, and callbacks with stable lines and strong data-security awareness.

Flexible Shift Coverage

Pre-sales, after-sales, temporary, and overnight staffing can be arranged to match business peaks and time slots.

Core Advantages

Tech-driven efficiency revolution — results-centered growth partnership

Expert Team, Custom Service

10+ yr ops directors lead, 72hr deep research, 3-day custom blueprint

1-on-1 brand consultantStrategy-execution-review10s human agent takeover

Deep Industry Expertise

13 years, 100K+ served clients, and 30%+ brand-client share

ISO27001 certified3A credit ratingJD 'Outstanding' partner

Tech-Driven Efficiency

Smart CS 2.0 — 80% AI instant response, multi-turn dialogue

20+ KPI real-time dashboardAuto customer profilingProactive conversion push

Full Lifecycle Service Loop

Diagnose → Customize → Execute → Optimize → Review. 35% efficiency up, 28% cost down

Weekly review + alertsQuarterly ROI reportNext-phase growth plan

3000+ Elite CS Agents

36+ Mainstream E-commerce Platforms Covered

Taobao
Taobao
Tmall
Tmall
JD
JD
Douyin
Douyin
Pinduoduo
Pinduoduo
Kuaishou
Kuaishou
Xiaohongshu
Xiaohongshu
Xianyu
Xianyu
Juhuasuan
Juhuasuan
1688
1688
WeChat
WeChat
Weidian
Weidian

20K+ clients choose long-term partnership

Trusted by Leading Brands

HaierHaier
HuaweiHuawei
MideaMidea
GreeGree
XiaomiXiaomi
PhilipsPhilips
DysonDyson
FotileFotile
JoyoungJoyoung
SuporSupor
CoocaaCoocaa
RoyalstarRoyalstar
DeliDeli
MijiMiji
JunlebaoJunlebao
SimploveSimplove
MengniuMengniu
YiliYili
Three SquirrelsThree Squirrels
BestoreBestore
Genki ForestGenki Forest
Nongfu SpringNongfu Spring
LiubijuLiubiju
YinqiaoYinqiao
AdidasAdidas
Li-NingLi-Ning
361361
AntaAnta
XtepXtep
BosidengBosideng
PeacebirdPeacebird
SemirSemir
DickiesDickies
LilanzLilanz
MizunoMizuno
St&SatSt&Sat
MaorenMaoren
refarefa
JaneClareJaneClare
looknowlooknow
Pop MartPop Mart
PurCottonPurCotton
Lin's HomeLin's Home
YeswoodYeswood
MinisoMiniso
NetEase SelectNetEase Select
MANN-FILTERMANN-FILTER
LvtongLvtong
HaierHaier
HuaweiHuawei
MideaMidea
GreeGree
XiaomiXiaomi
PhilipsPhilips
DysonDyson
FotileFotile
JoyoungJoyoung
SuporSupor
CoocaaCoocaa
RoyalstarRoyalstar
DeliDeli
MijiMiji
JunlebaoJunlebao
SimploveSimplove
MengniuMengniu
YiliYili
Three SquirrelsThree Squirrels
BestoreBestore
Genki ForestGenki Forest
Nongfu SpringNongfu Spring
LiubijuLiubiju
YinqiaoYinqiao
AdidasAdidas
Li-NingLi-Ning
361361
AntaAnta
XtepXtep
BosidengBosideng
PeacebirdPeacebird
SemirSemir
DickiesDickies
LilanzLilanz
MizunoMizuno
St&SatSt&Sat
MaorenMaoren
refarefa
JaneClareJaneClare
looknowlooknow
Pop MartPop Mart
PurCottonPurCotton
Lin's HomeLin's Home
YeswoodYeswood
MinisoMiniso
NetEase SelectNetEase Select
MANN-FILTERMANN-FILTER
LvtongLvtong
HaierHaier
HuaweiHuawei
MideaMidea
GreeGree
XiaomiXiaomi
PhilipsPhilips
DysonDyson
FotileFotile
JoyoungJoyoung
SuporSupor
CoocaaCoocaa
RoyalstarRoyalstar
DeliDeli
MijiMiji
JunlebaoJunlebao
SimploveSimplove
MengniuMengniu
YiliYili
Three SquirrelsThree Squirrels
BestoreBestore
Genki ForestGenki Forest
Nongfu SpringNongfu Spring
LiubijuLiubiju
YinqiaoYinqiao
AdidasAdidas
Li-NingLi-Ning
361361
AntaAnta
XtepXtep
BosidengBosideng
PeacebirdPeacebird
SemirSemir
DickiesDickies
LilanzLilanz
MizunoMizuno
St&SatSt&Sat
MaorenMaoren
refarefa
JaneClareJaneClare
looknowlooknow
Pop MartPop Mart
PurCottonPurCotton
Lin's HomeLin's Home
YeswoodYeswood
MinisoMiniso
NetEase SelectNetEase Select
MANN-FILTERMANN-FILTER
LvtongLvtong
LvtongLvtong
MANN-FILTERMANN-FILTER
NetEase SelectNetEase Select
MinisoMiniso
YeswoodYeswood
Lin's HomeLin's Home
PurCottonPurCotton
Pop MartPop Mart
looknowlooknow
JaneClareJaneClare
refarefa
MaorenMaoren
St&SatSt&Sat
MizunoMizuno
LilanzLilanz
DickiesDickies
SemirSemir
PeacebirdPeacebird
BosidengBosideng
XtepXtep
AntaAnta
361361
Li-NingLi-Ning
AdidasAdidas
YinqiaoYinqiao
LiubijuLiubiju
Nongfu SpringNongfu Spring
Genki ForestGenki Forest
BestoreBestore
Three SquirrelsThree Squirrels
YiliYili
MengniuMengniu
SimploveSimplove
JunlebaoJunlebao
MijiMiji
DeliDeli
RoyalstarRoyalstar
CoocaaCoocaa
SuporSupor
JoyoungJoyoung
FotileFotile
DysonDyson
PhilipsPhilips
XiaomiXiaomi
GreeGree
MideaMidea
HuaweiHuawei
HaierHaier
LvtongLvtong
MANN-FILTERMANN-FILTER
NetEase SelectNetEase Select
MinisoMiniso
YeswoodYeswood
Lin's HomeLin's Home
PurCottonPurCotton
Pop MartPop Mart
looknowlooknow
JaneClareJaneClare
refarefa
MaorenMaoren
St&SatSt&Sat
MizunoMizuno
LilanzLilanz
DickiesDickies
SemirSemir
PeacebirdPeacebird
BosidengBosideng
XtepXtep
AntaAnta
361361
Li-NingLi-Ning
AdidasAdidas
YinqiaoYinqiao
LiubijuLiubiju
Nongfu SpringNongfu Spring
Genki ForestGenki Forest
BestoreBestore
Three SquirrelsThree Squirrels
YiliYili
MengniuMengniu
SimploveSimplove
JunlebaoJunlebao
MijiMiji
DeliDeli
RoyalstarRoyalstar
CoocaaCoocaa
SuporSupor
JoyoungJoyoung
FotileFotile
DysonDyson
PhilipsPhilips
XiaomiXiaomi
GreeGree
MideaMidea
HuaweiHuawei
HaierHaier
LvtongLvtong
MANN-FILTERMANN-FILTER
NetEase SelectNetEase Select
MinisoMiniso
YeswoodYeswood
Lin's HomeLin's Home
PurCottonPurCotton
Pop MartPop Mart
looknowlooknow
JaneClareJaneClare
refarefa
MaorenMaoren
St&SatSt&Sat
MizunoMizuno
LilanzLilanz
DickiesDickies
SemirSemir
PeacebirdPeacebird
BosidengBosideng
XtepXtep
AntaAnta
361361
Li-NingLi-Ning
AdidasAdidas
YinqiaoYinqiao
LiubijuLiubiju
Nongfu SpringNongfu Spring
Genki ForestGenki Forest
BestoreBestore
Three SquirrelsThree Squirrels
YiliYili
MengniuMengniu
SimploveSimplove
JunlebaoJunlebao
MijiMiji
DeliDeli
RoyalstarRoyalstar
CoocaaCoocaa
SuporSupor
JoyoungJoyoung
FotileFotile
DysonDyson
PhilipsPhilips
XiaomiXiaomi
GreeGree
MideaMidea
HuaweiHuawei
HaierHaier
Appliance & DigitalFood & FreshFashion & SportsBeauty & CareBaby & PetsHome & LivingTrendy & EntertainmentAuto & Office

Client Success

Proven Client Results

Coocaa

Coocaa

Consumer Electronics

After-sales · 400 hotline · private-domain support

↓ Steady drop

Complaint Rate

3-channel

Cross-dept Sync

42

Team Size

Gree

Gree

Consumer Electronics

Pre-sales · in-sales · after-sales full-chain support

TOP3

Supplier Rank

50

Team Size

Full-chain

Service Scope

Philips

Philips

Consumer Electronics

After-sales for oral care, grooming, beauty, and more

NO.1

Supplier Rank

Exceeded

KPI Target

618

Strategic Partner

More Client Cases

Haier

Haier

Sales growth

Ecovacs

Ecovacs

Live in 1 week

Shanyu

Shanyu

Cycle 5d→2d

Edifier

Edifier

Positive 75%→85%

Baseus

Baseus

3-min reply 98%+

Bike Battery

Bike Battery

Cost down, efficiency up

Golden Sun

Golden Sun

3-min reply 98%+

Luckin Coffee

Luckin Coffee

Satisfaction 98.6%

View All Cases

Nationwide Coverage

Serving Key Cities Across China

Dedicated local teams in major cities, each tailored to the local e-commerce ecosystem.

Shanghai CS Outsourcing

2000+ local clients

奢侈品高端美妆跨境电商
View Details

Guangzhou CS Outsourcing

1000+ local clients

服装服饰美妆个护3C数码
View Details

Hangzhou CS Outsourcing

1500+ local clients

服饰鞋包美妆护肤直播电商
View Details
View All Service Cities

Full Lifecycle Service Loop

Every step driven by data — from diagnosis to review

Diagnosis

Deep dive into business model & goals

Research

3 days: business/customer/competitor analysis

Custom Plan

Deliver tailored service blueprint

Execution

Professional team rapid deployment

Optimization

Weekly reviews + data alert mechanisms

Review

Quarterly ROI report + next-phase growth strategy

Average: 35% efficiency boost, 28% cost reduction

Imagine More, Bridge the Gap

Experience results-driven growth partnership today

Service Hotline400-895-6518
Business Phone17331192391
Get Started

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