Custom Services
Tailor-made CS solutions for special scenarios — from midnight coverage to promo surges, never miss a moment
HuanXiang's custom services are differentiated solutions for brand clients with special CS needs. Whether it's midnight order coverage, burst promo traffic, or deep brand integration, we provide precisely matched dedicated teams.
Midnight Guard
Dedicated 0-8AM agents so you never miss a late-night order. Specially trained night shift team maintains top-quality service standards.
- 0-8AM dedicated coverage
- Zero missed night orders
- Special night shift training
- Same response speed as day shift
Promo Strike Team
Deploy 30 days pre-618/Double-11 with 200% capacity boost and 40% conversion lift. Battle-tested elite team from 100+ major promos.
- 200% peak capacity boost
- 40% conversion lift
- 30-day pre-deployment
- 100+ promo battle experience
Brand Butler
Custom script library + brand culture training for differentiated service experience. Your CS team becomes a brand extension, delivering brand warmth.
- Brand-exclusive scripts
- Deep brand culture training
- Differentiated experience
- 98%+ satisfaction rate
Custom Service Process
Diagnosis
Deep dive into special scenario needs
Design
Tailored custom service plan
Team Match
Select experience-matched elite team
Trial Run
2-week pilot + dynamic tuning
Full Launch
Data-verified handover
Get Your Custom Service Plan
Tell us your special needs and we'll craft a dedicated solution for you