Core Services
Pre-sales, after-sales, back office ops, and full managed solutions — 24/7 professional CS support for your store
HuanXiang's core CS outsourcing is a standardized solution for e-commerce businesses of all categories. With strict SOP processes, smart QA systems, and professional training, we ensure every customer interaction is efficient, professional, and warm.
Pre-Sales Service
24/7 rapid response with smart prediction of inquiry hotspots, avg 30-second answer time. Our pre-sales team deeply understands product features and drives efficient conversion.
- 30-second average response time
- Smart inquiry prediction
- Deep product training
- 30% above industry conversion rate
After-Sales Service
Complete loop: issue classification → ticket routing → satisfaction callback. 98% after-sales resolution rate with standardized processes for returns, exchanges, and complaint mediation.
- 98% resolution rate
- Smart ticket routing
- 48-hour closed-loop handling
- Full satisfaction callback coverage
Back Office Operations
Order processing, inventory sync, logistics monitoring — full digital operations handling 100K+ orders daily. Focused back-office management so you can focus on core business.
- 100K+ daily order volume
- Real-time inventory sync
- Proactive logistics alerts
- Auto-generated data reports
Full Managed Service
End-to-end from CS to reporting. One-stop service that's worry-free and results-driven with flexible scaling.
- One-stop full management
- Dedicated project manager
- Monthly performance reports
- Flexible scaling mechanism
Standard Service Process
Requirements
Deep dive into business model & goals
Custom Plan
3-day tailored service blueprint
Team Setup
Match professional CS team to needs
Go Live
System integration + training launch
Optimize
Weekly reviews, data-driven iteration
Get Your Core Service Plan
Leave your contact info and our consultant will provide a free custom plan within 24 hours