Core Services
Store CS, platform support, voice service, and flexible shift coverage for stable professional service across different business scenarios
HuanXiang's core services support e-commerce and online-service teams with an integrated customer-service solution spanning storefront reception, platform consultation, voice support, and flexible staffing. Whether you need daily reception, ticket handling, or temporary scale-up during peak periods, our trained teams and standardized workflows help you launch quickly and stay stable.
Store CS
Covers mainstream e-commerce platforms such as Taobao, Tmall, JD, Pinduoduo, Douyin, and Kuaishou for daily consultation, product Q&A, and order-conversion support.
- Supports mainstream storefront reception
- Handles daily consultation and order conversion
- Fits multiple store operation rhythms
- Suitable for long-term outsourced CS coverage
Platform Support
Supports websites, platforms, apps, and chat tools with flexible roles including consultation service, complaint handling, client care, and ticket support.
- Supports websites and online platforms
- Configurable consultation and complaint roles
- Fits ticket handling and client-care workflows
- Compatible with multiple communication tools
Voice Service
Provides efficient and stable outsourced voice support, covering outbound calls, invitations, inbound service, and callbacks with reliable line resources and strong data-security awareness.
- Supports outbound, invite, inbound, and callback scenarios
- Stable and sufficient line resources
- Balances efficiency and service quality
- Emphasizes business data security
Flexible Shift Coverage
Flexibly arranges pre-sales, after-sales, temporary, and overnight agents based on traffic peaks and service windows so your operation stays covered.
- Supports pre-sales and after-sales shift planning
- Quick temporary staffing for peak periods
- Covers overnight and campaign scenarios
- Ideal for flexible scaling during promotions
Standard Service Process
Discovery
Clarify platforms, service windows, and handoff goals
Matching
Define CS type and shift configuration
Deployment
Assign teams and training to fit the scenario
Launch
Go live quickly after workflow alignment
Optimize
Continuously refine service details from feedback
Nationwide Coverage
Local Teams in Key Cities
Get Your Core Service Plan
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